HEBREW / RETURN POLICY
RETURN POLICY
7-DAY RETURNS
1. RETURN WINDOW
2. ELIGIBLE ITEMS
Original HEBREW tags and labels still attached
Unworn, unwashed, not ironed
All accessories included (if any)
Proof of purchase or order confirmation available
Within 7 days of receiving the item
3. ACCEPTED REASONS FOR RETURN
Received wrong item (wrong style, size, or color)
Manufacturing defect
Item does not match website description
Not accepted: Change of mind, wrong size ordered (Please refer to the size guide before ordering)
4. RETURN PROCESS
Contact HEBREW via email or Zalo within 7 days
Provide photos of the item and reason for return
Receive return address from HEBREW
Ship item back (keep tracking number)
HEBREW inspects and processes within 3–5 business days
5. RESOLUTION OPTIONS
| CASE | RESOLUTION | TIMEFRAME |
|---|---|---|
| Exchange size/color | New item shipped | 5–7 days |
| Defective item | New item or refund | 3–5 days |
| Refund | Bank transfer | 5–10 days |
6. SHIPPING COSTS
HEBREW's fault: HEBREW covers 100% of shipping both ways
Size/color exchange: Customer covers return shipping, HEBREW covers re-delivery